Sandrine234
My husband and I went for a massage for Valentine's day, and requested official receipts for our insurance. We were provided with 2 different receipts and asked why that was the case. They did not provide any explanation, and stated that they were both official and it was fine. It was rejected by the insurance company because it was not a registered massage therapist, as stated on the bottom of their website; if a registered massage therapist is required, it must be specifica...lly requested. One would assume that when requesting an official insurance receipt, it is because the massage therapist is registered. This information was totally ommitted, even when we asked about the receipts. I am not pleased, as this was $101 for myself and we have yet to receive the other claim statement, and I do not recommend this misleading and dishonest spa to anyone! Also, I requested a prenatal massage as offered on their website, over the phoen when booking, only to find out that they do not own any prenatal massage pillows, and I was very uncomfortable for the duration of the massage. This is totally unacceptable!