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RichardR938

Dear M. Richard,Thank you for sharing your experience.I am very sorry about what you went through. My team and I clearly remember this situation. You got lost and you called us a few minutes before the beginning of your massage. Myriam, from the reservation office, was trying to help you as the best she can with the information you were giving her. When you arrived at the reception, you told Karine about your disappointment. She decided to let you enjoy the facilities without paying for your massage. So we decided to pay the therapist at our fees. For ecological and water use concerns, the customers can ask as many towel as they need but we do not put a self service in the changing room. We tried it in the past and people were exaggerated a lot and we found many towels everywhere without knowing who own it. We are a luxury spa and we cannot imagine all customers bringing their own food and lunch boxes everywhere in the spa. How would that look? Our restaurant is as the image of the spa. People really appreciate it as it is. Have a wonderful day.Guillaume

FBoetZizz

This place is a must. The site is outstanding with many baths outside and inside as well as the lake offering an amazing view. The therapists are excellent.Not suitable for kids under 14 Y.O. This place is all about relaxation !

MoxiF

A bit of a drive down the highway from Montreal but worth the journey. It was a mid-winter, brilliantly sunny day and the area as you drive in to the spa is scenic and charming. Balnea did not disappoint on any level. Great services, had relaxing massage and pedicure. Delicious 3 course lunch with a glass of chardonnay - very reasonably priced. And, of course, the various water treatments which were fantastic. A truly relaxing day. I would go back.

MadeleineL468

Nice place, nice surroundings, a must-go if you're a fan of spas! Food a bit on the expensive-side, but...

52togo

The spa is located in a lovely rural area. It's beautiful. Over the course of the day, the spa became TOO BUSY so finding a relaxation spot was difficult. The couples massage treatment was really wonderful: deep tissue massage, silence, professional, and registered. The massage therapist are top of their trade. I was however a bit disappointed that there are only two outdoor hot tubs. Although there are several signs that ask the clients to be "silent", many people persist in engaging in too loud conversation with their companions; staff avoid this disturbing situation. We were disappointed that the staff did not have the authority to ask clients to respect common spa expectations. As the spa became busier in the late afternoon, this became a bit of a problem for us. We retreated to the outdoor teepees at the back of the resort but those lack spa quality. The teepees and igloo are an interesting effort to create variety but for us they lacked the spa amenity. The restaurant service and selection are below standard and exorbitantly expensive! I would recommend skipping lunch for those reasons; too much time is wasted waiting for service for a very limited,expensive and unsatisfying menu. The "Morracan bunk bed area" is okay but when you settle in, it gets a bit "creepy" because you wonder who slept here just before me? It was disappointing that there were limited "real fireplaces"; gas fireplaces at a spa just don't cut it! The other "quiet rooms" were deceivingly spacious and uncomfortable. The location, hot tubs cold rinse and dry sauna & steam room are the high points of Balnea. Despite these draw backs, I would probably return for a second try simply for the location in the idyllic country setting.

127jeanpatrickl

I went there for the restaurant. The word of mouth was right. The new chef made the food experience exceptional. Very creative and passionate. Otherwise, it's one of the best Spa in the province of Quebec.

TorontoKimmer

This spa was absolutely amazing! The setting was stunning. I loved all of the unique relaxation areas. We received exceptional service from everyone we dealt with. The only complaint we had (minor), was that sandals were not provided to guests. After paying $70 for the thermal experience, we were a bit disappointed at having to purchase $20 sandals in order to use the outdoor facilities.

Fredmtl514

I go to this spa quite often. It is about 1.5 hrs. by car fromage downtown Montréal. It is absolutely gorgeous, extremely clean, quiet and very relaxing. The outdoor hot tubs are nice and big, the relaxation rooms are ultra quiet and comfortable and the food is fantastic and reasonably priced. The only negative thing I can say is that the spa used to offer the thermal experience (access to all facilities) for free when you purchased a massage or any other treatment. They no longer do this so it gets quite expensive to get a massage, spend the day using the facilities and eating. However, the quality, decor, service and cleanliness justify the prices being charged. Prices are also comparable to other spas around Montreal.

Soliterre

My partner offered me this experience for Christmas! We spent a wonderful day of relaxation here. The decor is bucolic and there's enough variety of things to do to keep you relaxing all day -soak in the outdoor hot tubs, take a steam bath, relax in the saunas, spend some time cocooning, watch nature videos, read by the fire, grab a bite at the cafe. It was a wonderful experience that I would recommend to anyone who wants to disconnect from the stress of daily life and reconnect with a loved one.

VincentLaurie

I was very impressed by this gem hidden in the mountainside; the facilities are vast and sumptuous, all spaces reflect the benefits of relaxation and water. The view and natural wonders surrounding Balnea are equally beautiful to the spa itself. Their staff is professional and courteous.

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