treasure cove casino

We have stayed at Treasure Cove on two occasions. There seems to be a real disconnect between the casino/restaurant and the hotel. The hotel was a great experience, would definitely stay again. The restaurant in the casino was beyond disappointing. The staff made it very clear they had no interest in serving us, none. They stood around chatting amongst each other and we had to get up and request that they serve us. We were treated like we were simply an inconvenience. Icing on the cake? A long hair in my food. The casino staff could take a real lesson in customer service from the hotel staff.

Fun to go there, would be more fun if we won of course but we go with a $ limit in mind and think of it as our entertainment while visiting Prince George.

I stayed at The Treasure Cove over Mother's Day weekend. My husband and I took our parents with us for a lovely weekend getaway and reserved 3 rooms. The hotel was noisy, our room was unclean, the bathroom was not well cleaned, the air conditioner made a racket, and the staff were not helpful at all when we requested another more amenable room. In addition, there was no remote control in our room and because we are in-room movie lovers we called down to the front desk for a remote control to be brought to our room. Needless to say, after several calls to the front desk that night, we did not receive a remote control until the next day when my husband finally attended the front desk (after waiting in a line-up) and got the remote himself. Checking-out was another nightmare experience. The hotel had charged us for 3 nights stay, notwithstanding the fact that we had only stayed for 2 nights. The front desk clerk complained about the hotel's "new computer system" and ultimately he was not able to reverse the additional room charges for us. He assured us he would figure things out later in the day and email us all a copy of our room bills the same day. Needless to say, several days later there were no emails and our credit card overcharges had not been corrected.I sent an email to the hotel manager requesting the room charges be corrected, to be given copies of our room bills, and to voice our concerns with our stay. The response from management was nothing short of unprofessional and sent a strong message to all 3 of our families that the Treasure Cove Hotel does NOT stand for customer service in any way. While we did have the room charges eventually corrected (and we never did receive a copy of our hotel bill), we will NEVER stay at a hotel that holds no value for the guests that attend their establishment. I highly recommend that you stay across the street at The Four Points by Sheraton if you're looking for excellent customer service and an enjoyable hotel stay.

I liked the layout, it's spacious and there is a good variety of games ranging in price. I didn't like that they stop serving food so early as they are located in a hotel and the serve alcohol. Pretty clean with good amount of security.

Much better casino that Kamloops or Quesnel. Same machines that you will see in las vegas but without crowds or hype and you can save the air fares