The resort is absolutely beautiful, it feels very tropical. The staff is very helpful and friendly. There wasn't anything that I didn't like except having to leave the resort when time to board the ship.
HappyTraveler42
My family of four (boys 18 & 20) did a day trip off of a cruise to the Mayan Princess on the recommendation of our taxi driver. The resort is as seen in pictures - beautiful West Bay beach location, crystal clear waters and scenic pool. BUUUUUT, they oversell the $10 day passes. No chairs by the beach or pool and lots of complaining customers. The manager did not seem interested in helping his customers and the staff suddenly became very limited in their English. And the groups just kept pouring in joining the displeased hordes already inside. I can imagine staying at this resort would be a disaster on these cruise days. There's a series of these West Bay resorts - find a less crowded alternative!
SEIDY33
Tuvimos la oportunidad de un dia de pase en este hotel las instalaciones son bonitas bien cuidadas....las piscinas tambien...lo recomiendo para un día de pase¨¨
MarieJoB66
nous avons eu un excellent guide avec beaucoup d'humourles informations sont très intéressantes et nous permettent d'en savoir plus sur cette civilisation exceptionnelle